Main Topics

  • How Do I Reset My SFTP Username/Password? (Shared/Legacy Accounts)

    If you have enabled SFTP access, resetting the username and password is straightforward. If you are a VPS customer, please see our article on adding your SSH key to Atomic or contact support for assistance with updating a SFTP user's password. Begin by logging into the Atomic control panel. On t...

  • How Do I Fix SFTP "Permission Denied" Errors?

    Q: I connected with SFTP to the server and tried to place a file and got a "permission denied" error. What's up? A: Files need to be placed within the proper directories. When you first connect to the server with FTP you will be at the /httpdocs directory. This directory is not writeable on purpo...