What does the onboarding process look like at Pagely? Here’s a brief walk-through of what to expect:
After submitting your hosting order, you’ll receive an email via the Zendesk ticketing system notifying you that a ticket has been generated. The Pagely team will be notified as well, and an Onboarding specialist will reach out to acknowledge that we are in the process of provisioning the plan according to the service you selected.
The server setup process usually takes 1 business day.
Zendesk Organization User List
We ask that you provide us a list of email addresses for everyone who should receive updates to tickets created within Zendesk. This will ensure that your team is fully aware of all Pagely related ticket threads.
When the server is provisioned and ready to go, an Operations team member will update the Zendesk ticket with the server details, which include the following:
Test App Creation
We create a temporary test app/URL for you to confirm everything is working correctly prior to going live. Please note that the test app will use one of your available slots. Once you have added an app of your own from your Atomic account center, you can delete the test app.
Both an IP address and a CNAME will be provided so that you may update your DNS records. It is recommended to point your DNS directly to Pagely using the CNAME. Alternatively, you may use the IP address to point via A record. We can help guide you through this process.
Once your server is activated and ready to go, you’ll be able to add Collaborators and create SSH or SFTP users from within Atomic. Please refer to the following guides for more information:
Internal Upgrades: Legacy Shared to VPS
If you are migrating from a Pagely shared environment to a VPS, an Onboarding specialist will reach out right after the server is provisioned with the next steps for the migration. The agent will provide you with a link to choose an appropriate time slot for your migration to occur.
When we migrate customers from a shared environment to a VPS, we configure a live proxy which gets activated once we reach the final sync of the files and database in the cut-over stage. This allows all traffic to be automatically directed to the VPS from the IP address the sites are currently pointing to.
At that point, you can consider it "live" on the VPS. Although the live proxy is in place to avoid any downtime or the need to immediately point your DNS, we do still recommend that you point your DNS 24-48 hours after the migration has completed.
External Migrations From Another Provider
If you have any sites which you will need us to move to a Pagely VPS from another provider, please submit the Migration Request form.
Once we receive the form, we can begin the migration process. The migration process takes about 1-3 business days to complete.
If you are an existing Pagely customer upgrading to a VPS from one of our shared hosting solutions, we will migrate them for you at no extra charge. Please file a new support request to get the process started.