Generic errors can be frustrating. This is especially true when you’re trying to do something as simple as upload an image to your WordPress site.
To get you back up and running as quickly as possible, here’s how you can get those media upload troubles solved.
Try Another Browser Window
This one sounds silly, but it’s the easiest one to check for. For security, WordPress uses nonces when anything is uploaded. If there’s an issue with the nonce, it’ll fail.
By loading the page in a new browser window, you can do a quick check to rule out any nonce issues.
Try a Smaller File
Here at Pagely, your default file upload size limit is far higher than your image would be, but there’s always a possibility that the issue is caused by the file size. Before doing any deeper troubleshooting, try uploading a smaller file.
The smaller the image file, the more accurately you can determine if file size limits are the culprit.
Check the File Type
Are you sure you’re uploading an allowed file type? Double-check the file’s extension to make sure.
If you want to be extra thorough, grab a random PNG or JPEG image from Google Images and try that. Just be sure it’s a small one or else you might run into file size issues.
You might have a plugin that’s interfering with your upload. Inside your staging environment, try disabling any plugins that might be getting in the way.
Once you’ve narrowed down the plugin that’s causing the issue, you can take further action to fix the problem.
Using WordPress Multisite? Check Your File Upload Size Limits
WordPress multisite networks have a separate setting for changing your maximum file upload size.
For more information on doing this, see our article on changing the max file upload size limit for WordPress Multisite.
Reach Out to Support
We take pride in the level of service we provide at Pagely. If you’ve done some basic troubleshooting and still can’t find the problem, reach out to support. That’s what we’re here for.