How do I login to my Pagely Hosting Account control Panel?
Simply point your browser to https://atomic.pagely.com and login with your 'hosting' account email and password.  This is likely not the ...

Glossary
Definitions to Managed WordPress Hosting Terms Many functions occur behind the scenes of your WordPress site. Some of the functions are c...

Changing your site to NGINX-Only
This support article is for our customers on a gen2 server. If you are not sure if your account/site(s) are on a gen2 server, please cont...

Changing PHP Versions
This support article is for our customers on a gen2 server. If you are not sure if your account/site(s) are on a gen2 server, please cont...

What is my Atomic Username?
Your Username is the email address we send email notifications too. If you need to reset your password, simply click the password reset l...

Adding a new site from Atomic Hosting Panel account screen
Click the Sites > Launch New Site link from the left nav. Assuming you have space on your plan (Only 2 sites of 3 allowed) you can spi...

Editing your account in the Atomic Hosting Panel
In Atomic, Click your name in the upper right, then My Details.  From here you can change your account info and even cancel your account.

Adding a Payment Method in the Atomic Hosting Panel
See: How do I update my Billing information?

Collaborator Management
The recent update to Atomic has some major updates with role and permissions functionality, most importantly the primary account owner wi...

Add Collaborators to your Pagely Account
Our new release of Atomic provides a much more robust set of collaboration features. This version allows you to set roles and permissions...

Switching between your Account and your Collaborator Account
When you first log in to your Atomic control panel you may need to switch accounts in order to view any parent account sites you're a col...

Setting up SSH access for your VPS/Enterprise Account - PC
NOTE: Mac users please review this article PuTTYgen SSH key creation process To generate your personal SSH public/private key pair: 1.) D...

Using SSH on your VPS/Enterprise Server
SSH is a secure network protocol which allows you to access the VPS to execute commands. To connect to your VPS server via SSH you will n...

Setting up SSH access for your new VPS/Enterprise Account - Mac
NOTE: PC users please review this article In order to access your new VPS server, there are a few steps that need to be completed. By Usi...

Using SFTP on your VPS/Enterprise Server
In order to connect to your VPS server via SFTP you will need to make sure you have entered your public ssh key in the Atomic control pan...

WinSCP Permission Denied Error
By default WinSCP will try to update the timestamp to that of the local files, this causes the "Permission Denied" Error. The F...

Support Access
Support is most active 9am - 8pm MST Monday through Friday. During these hours you're almost guaranteed to get a response within one hour...

What are typical response times for support?
Support is most active 9am - 8pm MST Monday through Friday. During these hours you're almost guaranteed to get a response within one hour...

Do you offer phone support?
Q: Do you offer phone support? A: Unfortunately, we do not offer phone support. Our online support system is always available.

How do I update my Billing information?
Login to the Atomic interface: https://atomic.pagely.com/ (If you do not know your password, request a new password. The username is th...

Can I Prepay?
Yes. You may elect to pre-pay annually for your subscription and receive a 5% discount. You should select this option when signing up as ...

Where can I view/print my invoices?
Q: Where can I see or print my invoices? A: Login to Atomic and navigate to Billing from the left nav. There you will see a box with you...

Regions Offered & Prices
These additional charges are to cover for increased Amazon instance & bandwidth costs for the various regions, we just pass the hard ...

How do I cancel my entire Pagely account?
We'd love you to be a customer forever, but when you choose to move on we think you should be able to do so without hassle. Cancelling an...