Getting Started

  • How Do I Log Into My Account's Control Panel?
    Existing Users Just jump over to the Atomic control panel and log in. New Accounts and Collaborators Upon activating a new Pagely account...

  • Glossary
    Definitions to Managed WordPress Hosting Terms Many functions occur behind the scenes of your WordPress site. Some of the functions are c...

  • ARES, Let's Encrypt and New Atomic FAQ
    What Is the ARES Web Application Gateway? The ARES Web Application Gateway by Pagely features fully automated deployment and remote conf...

  • Adding DKIM Records With Long Values
    Overview NOTE: This article is for customers that are utilizing our PressDNS service to manage their DNS zones. This article covers how t...

  • Changing your site to NGINX-Only
    This support article is for our customers on a gen2 server. If you are not sure if your account/site(s) are on a gen2 server, please cont...

  • Changing PHP Versions
    Please note that Pagely will end support for PHP 5.6 by January 31, 2019 and all applications will be switched to using PHP 7. Please swi...

  • What is my Atomic Username?
    Your Username is the email address we send email notifications to. If you need to reset your password, simply click the password reset li...

  • How to add a site on Atomic
    Log in to your atomic dashboard and click > Apps > New App > and under Primary domain enter the name of your site. Check mark Mu...

  • See all 12 articles
  • Managing Developer Access
    When making changes to your site, you may come across the need for an internal or 3rd-party developer to test or deploy their changes. Of...

  • Collaborator Management
    Atomic provides a much more robust set of collaboration features. This version allows you to set roles and permissions based on the desir...

  • Support Access
    Support is most active 9am - 8pm MST Monday through Friday. During these hours you're almost guaranteed to get a response within one hour...

  • What Are Typical Response Times for Support?
    Support is most active 9am - 8pm MST Monday through Friday. During these hours you're almost guaranteed to get a response within one hour...

  • Do You Offer Phone Support?
    Q: Do you offer phone support? A: Unfortunately, we do not offer phone support. Our online support system is always available.

  • How do I update my Billing information?
    Login to the Atomic interface: https://atomic-beta.pagely.com/ (If you do not know your password, request a new password. > click the ...

  • Can I Prepay?
    Yes. You may elect to pre-pay annually for your subscription potentially receive a discount. If you would like to convert to annual billi...

  • Where can I view/print my invoices?
    Q: Where can I see or print my invoices? Log in to Atomic > click on your profile icon located at the top right of your atomic interfa...

  • Regions Offered & Prices
    These additional charges are to cover for increased Amazon instance & bandwidth costs for the various regions, we just pass the hard ...

  • How do I cancel my entire Pagely account?
    Steps to cancel your entire account with Pagely. While logged into your Hosting Panel Click the profile icon to  the top-right, right ne...

Looking for Pre-Sales?

This system is meant to assist active customers. We have a full Pre-Sales knowledgebase as well.

View The Pre-Sales KB

Recent Support Documents