Getting Started

  • How do I login to my Pagely Hosting Account control Panel?
    NOTE: When your account is activated you will receive a link to the account owner(or collaborator)'s primary email address. This email wi...

  • Glossary
    Definitions to Managed WordPress Hosting Terms Many functions occur behind the scenes of your WordPress site. Some of the functions are c...

  • ARES, Let's Encrypt and New Atomic FAQ
    On Feb 1 2018 Pagely began a roll-out of ARES to existing customers.  What is the ARES Web Application Gateway? The ARES Web Application...

  • Adding DKIM Records With Long Values
    Overview NOTE: This article is for customers that are utilizing our PressDNS service to manage their DNS zones. This article covers how t...

  • Changing your site to NGINX-Only
    This support article is for our customers on a gen2 server. If you are not sure if your account/site(s) are on a gen2 server, please cont...

  • Changing PHP Versions
    Please note that Pagely will end support for PHP 5.6 by January 31, 2019 and all applications will be switched to using PHP 7. Please swi...

  • What is my Atomic Username?
    Your Username is the email address we send email notifications to. If you need to reset your password, simply click the password reset li...

  • How to add a site on Atomic
    Log in to your atomic dashboard and click > Apps > New App > and under Primary domain enter the name of your site. Check mark Mu...

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  • Support Access
    Support is most active 9am - 8pm MST Monday through Friday. During these hours you're almost guaranteed to get a response within one hour...

  • What are typical response times for support?
    Support is most active 9am - 8pm MST Monday through Friday. During these hours you're almost guaranteed to get a response within one hour...

  • Do you offer phone support?
    Q: Do you offer phone support? A: Unfortunately, we do not offer phone support. Our online support system is always available.

  • How do I update my Billing information?
    Login to the Atomic interface: https://atomic-beta.pagely.com/ (If you do not know your password, request a new password. > click the ...

  • Can I Prepay?
    Yes. You may elect to pre-pay annually for your subscription potentially receive a discount. If you would like to convert to annual billi...

  • Where can I view/print my invoices?
    Q: Where can I see or print my invoices? log in to atomic > click on your profile icon located at the top right of your atomic interfa...

  • Regions Offered & Prices
    These additional charges are to cover for increased Amazon instance & bandwidth costs for the various regions, we just pass the hard ...

  • How do I cancel my entire Pagely account?
    Steps to cancel your entire account with Pagely. While logged into your Hosting Panel Click the profile icon to  the top-right, right ne...

Looking for Pre-Sales?

This system is meant to assist active customers. We have a full Pre-Sales knowledgebase as well.

View The Pre-Sales KB

Recent Support Documents