Getting Started

  • How Do I Log Into My Account's Control Panel?
    Existing Users Just jump over to the Atomic control panel and log in. New Accounts and Collaborators Upon activating a new Pagely account...

  • Getting Started Guide
    At Pagely, we want to make sure you're up and running as smoothly as possible. After all, we do have a reputation of being the managed Wo...

  • Glossary
    Many functions occur behind the scenes of your WordPress site. Some of the functions are complex while others are quite simple. In the fo...

  • Moving a Domain Between Apps
    Do you need to move a domain from one app to another? Here's how to do it in the Atomic control panel. First, log into Atomic. Next, acc...

  • ARES, Let's Encrypt and New Atomic FAQ
    What Is the ARES Web Application Gateway? The ARES Web Application Gateway by Pagely features fully automated deployment and remote conf...

  • Adding DKIM Records With Long Values
    Overview NOTE: This article is for customers that are utilizing our PressDNS service to manage their DNS zones. This article covers how t...

  • Changing your site to NGINX-Only
    This support article is for our customers on a gen2 server. If you are not sure if your account/site(s) are on a gen2 server, please cont...

  • Changing PHP Versions
    Please note that Pagely will end support for PHP 5.6 by January 31, 2019 and all applications will be switched to using PHP 7. Please swi...

  • What is my Atomic Username?
    Your Username is the email address we send email notifications to. If you need to reset your password, simply click the password reset li...

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  • Managing Developer Access
    When making changes to your site, you may come across the need for an internal or 3rd-party developer to test or deploy their changes. Of...

  • Collaborator Management
    Atomic provides a much more robust set of collaboration features. This version allows you to set roles and permissions based on the desir...

  • Support Access
    Support is most active 9am - 8pm MST Monday through Friday. During these hours you're almost guaranteed to get a response within one hour...

  • What Are Typical Response Times for Support?
    Support is most active 9am - 8pm MST Monday through Friday. During these hours you're almost guaranteed to get a response within one hour...

  • Do You Offer Phone Support?
    Q: Do you offer phone support? A: Unfortunately, we do not offer phone support. Our online support system is always available.

  • Changing Your Billing Cycle
    Do you need to change your billing cycle to monthly, quarterly, or annually? Here's how to do it inside the Atomic control panel. Begin ...

  • Changing Your Payment Method
    Need to update your payment method? Here's how to do it: Begin by logging into Atomic. On the left side menu, click on Plan and Payment ...

  • How Do I Update My Billing Information?
    Need to update your billing information? Here's how to do it. Begin by logging into the Atomic control panel. On the left side menu, cli...

  • Can I Prepay?
    Yes. You may elect to pre-pay annually for your subscription potentially receive a discount. If you would like to convert to annual billi...

  • Where Can I View My Invoices?
    Need to view a past invoice? Here's how to do it inside the Atomic control panel. Begin by logging into Atomic. On the left side menu, c...

  • Regions Offered & Prices
    These additional charges are to cover for increased Amazon instance & bandwidth costs for the various regions, we just pass the hard ...

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Looking for Pre-Sales?

This system is meant to assist active customers. We have a full Pre-Sales knowledgebase as well.

View The Pre-Sales KB

Recent Support Documents