How Do I Log Into My Account's Control Panel?
Existing Users Just jump over to the Atomic control panel and log in. New Accounts and Collaborators Upon activating a new Pagely account...

Glossary
Definitions to Managed WordPress Hosting Terms Many functions occur behind the scenes of your WordPress site. Some of the functions are c...

ARES, Let's Encrypt and New Atomic FAQ
What Is the ARES Web Application Gateway? The ARES Web Application Gateway by Pagely features fully automated deployment and remote conf...

Adding DKIM Records With Long Values
Overview NOTE: This article is for customers that are utilizing our PressDNS service to manage their DNS zones. This article covers how t...

Changing your site to NGINX-Only
This support article is for our customers on a gen2 server. If you are not sure if your account/site(s) are on a gen2 server, please cont...

Changing PHP Versions
Please note that Pagely will end support for PHP 5.6 by January 31, 2019 and all applications will be switched to using PHP 7. Please swi...

What is my Atomic Username?
Your Username is the email address we send email notifications to. If you need to reset your password, simply click the password reset li...

How to add a site on Atomic
Log in to your atomic dashboard and click > Apps > New App > and under Primary domain enter the name of your site. Check mark Mu...

Managing Developer Access
When making changes to your site, you may come across the need for an internal or 3rd-party developer to test or deploy their changes. Of...

Collaborator Management
Atomic provides a much more robust set of collaboration features. This version allows you to set roles and permissions based on the desir...

How To Connect To Your HA VPS/Enterprise Server
HA (High Availability) VPS plans are load balanced synchronized pair of server nodes in separate availability zones for maximum uptime an...

Where can I find my hostname?
Your hostname would be provided in the activation letter Pagely sends to you when your VPS becomes active. This can either be found in yo...

Setting Up SSH Access on Windows
Generating a New SSH Key Pair To authenticate with the server, you'll need to use an SSH key. For information on getting an SSH key, see...

Using SSH on your VPS/Enterprise Server
SSH is a secure network protocol which allows you to access the VPS to execute commands. To connect to your VPS server via SSH you will n...

Setting Up SSH Access on MacOS
In order to access your new VPS server, there are a few steps that need to be completed. By Using your SSH key and agent forwarding you ...

Using SFTP With Pagely
SFTP is an alternative to the old, insecure FTP protocol and allows you to upload files to your Pagely account with ease. In this article...

Support Access
Support is most active 9am - 8pm MST Monday through Friday. During these hours you're almost guaranteed to get a response within one hour...

What Are Typical Response Times for Support?
Support is most active 9am - 8pm MST Monday through Friday. During these hours you're almost guaranteed to get a response within one hour...

Do You Offer Phone Support?
Q: Do you offer phone support? A: Unfortunately, we do not offer phone support. Our online support system is always available.

How do I update my Billing information?
Login to the Atomic interface: https://atomic-beta.pagely.com/ (If you do not know your password, request a new password. > click the ...

Can I Prepay?
Yes. You may elect to pre-pay annually for your subscription potentially receive a discount. If you would like to convert to annual billi...

Where can I view/print my invoices?
Q: Where can I see or print my invoices? Log in to Atomic > click on your profile icon located at the top right of your atomic interfa...

Regions Offered & Prices
These additional charges are to cover for increased Amazon instance & bandwidth costs for the various regions, we just pass the hard ...

How do I cancel my entire Pagely account?
Steps to cancel your entire account with Pagely. While logged into your Hosting Panel Click the profile icon to  the top-right, right ne...