Getting Started – [Pagely® Support]

Accessing Your New Pagely Account

How Do I Log Into My Account's Control Panel?
Existing Users Just jump over to the Atomic control panel and log in. New Accounts and Collaborat...
Getting Started Guide
At Pagely, we want to make sure you're up and running as smoothly as possible. After all, we do h...
Glossary
Many functions occur behind the scenes of your WordPress site. Some of the functions are complex ...

Moving a Domain Between Apps
Do you need to move a domain from one app to another? Here's how to do it in the Atomic control p...
ARES, Let's Encrypt and New Atomic FAQ
What Is the ARES Web Application Gateway? The ARES Web Application Gateway by Pagely features fu...
Adding DKIM Records With Long Values
Overview NOTE: This article is for customers that are utilizing our PressDNS service to manage th...
Changing Your Site to NGINX-Only
By default, all Pagely applications deploy with an Apache NGINX reverse proxy. WordPress was trad...
Changing PHP Versions
Please note that Pagely will end support for PHP 5.6 by January 31, 2019 and all applications wil...
What is my Atomic Username?
Your Username is the email address we send email notifications to. If you need to reset your pass...

Managing Developer Access
When making changes to your site, you may come across the need for an internal or 3rd-party devel...
Collaborator Management
Atomic provides a much more robust set of collaboration features. This version allows you to set ...

How To Connect To Your HA VPS/Enterprise Server
HA (High Availability) VPS plans are load balanced synchronized pair of server nodes in separate ...
Where Can I Find My Hostname?
Your hostname would be provided in the activation letter Pagely sends to you when your VPS become...
Setting Up SSH Access on Windows
Generating a New SSH Key Pair To authenticate with the server, you'll need to use an SSH key. Fo...
Using SSH on your VPS/Enterprise Server
SSH is a secure network protocol which allows you to access the VPS to execute commands. To conne...
Setting Up SSH Access on MacOS
In order to access your new VPS server, there are a few steps that need to be completed. By Usin...
Using SFTP With Pagely
SFTP is an alternative to the old, insecure FTP protocol and allows you to upload files to your P...

Contacting Support
Here at Pagely, we pride ourselves in providing enterprise-class support, without the hassle or t...
What Are Typical Response Times for Support?
Support is most active 9am - 8pm MST Monday through Friday. During these hours you're almost guar...
Do You Offer Phone Support?
Q: Do you offer phone support? A: Unfortunately, we do not offer phone support. Our online suppor...

Changing Your Billing Cycle
Do you need to change your billing cycle to monthly, quarterly, or annually? Here's how to do it ...
Changing Your Payment Method
Need to update your payment method? Here's how to do it: Begin by logging into Atomic. On the le...
How Do I Update My Billing Information?
Need to update your billing information? Here's how to do it. Begin by logging into the Atomic c...
Can I Prepay?
Yes. You may elect to pre-pay annually for your subscription potentially receive a discount. If y...
Where Can I View My Invoices?
Need to view a past invoice? Here's how to do it inside the Atomic control panel. Begin by loggi...
Regions Offered & Prices
These additional charges are to cover for increased Amazon instance & bandwidth costs for the var...